Upgrading Boo Boo

They replied our 'complaint letter'...and clarified that we didn't need to pay for the upgrading as it has already been factored into the cost when they sold the flat. That's great news for us! But also made me wonder if we hadn't written in to complain, would we have ended up paying for nothing? hmm....Just shows how disorganized they are in handling things...the hand dunno what the leg is doing...sigh *shakes head*